Questions to Ask a Cremation or Funeral Provider

• Are you registered and do you hold a valid Certificate of Competence (COC)?
• Where will my loved one be kept and who handles the removal?
• Do you use your own mortuary and crematorium, or another facility?
• What exactly is included in the quote — cremation fee, coffin, transport, documents?
• Are there any extra costs we should expect?
• When will the ashes be available, and how are they returned?
• Can I choose attended or unattended cremation?
• Can you assist with a memorial service or repatriation?