Questions to Ask a Cremation or Funeral Provider

Are you registered and do you hold a valid Certificate of Competence (COC)?
Where will my loved one be kept and who handles the removal?
Do you use your own mortuary and crematorium, or another facility?
What exactly is included in the quote — cremation fee, coffin, transport, documents?
Are there any extra costs we should expect?
When will the ashes be available, and how are they returned?
Can I choose attended or unattended cremation?
Can you assist with a memorial service or repatriation?